Wellbeing Advisers

A wellbeing adviser can help you find support when you’re feeling down or anxious. They will make a plan with you. Then they’ll catch-up with you to see how things are going. 

You can see an adviser if you’re aged 11-24 and live in: 

• Hammersmith, Fulham, Ealing and Hounslow 
• Newport 
• Coventry and Warwickshire 

1. First 2 chats 

You’ll tell your wellbeing adviser how you feel. Then you’ll set goals together and choose the help you’d like to try. This could be things like counselling, community groups, or health services. 

2. Getting help 

Your wellbeing adviser will help get the support you’ve chosen. They can help you get in touch with people. And they can help you with sign up forms. 

3. Catch ups 

You’ll talk to your adviser about how much you’d like to catch up. They’ll chat to you about what’s working. And if you want to try something else, they’ll help you with that. 

4. Moving on 

The project is currently funded to January 2024. We will be available to support you to that time. If during the support you feel ready, you can stop seeing your wellbeing adviser.

When you feel ready, you can stop seeing your wellbeing adviser. They’ll tell you where to get more help if you need it.

You can choose from different catch-up times and talk: 

• On the phone 
• By video call 
• Face to face 

Everything you say is confidential. Your adviser will not tell anyone what you say unless they think that you, or someone else, is in danger. 

If you’re under 13, we just need to check with a parent or carer if you can see an adviser. This is so everything is as safe as possible. You can show them this webpage if they want to know more – and here’s some help for talking about how you’re feeling. We’ll ask for their details when you sign-up. 

As part of our service, if you are aged 13-15yrs, we will use the Gillick Competency/ Fraser guidelines to make sure that you can get what you need out of your time with us.

When you sign-up, you’ll be paired with an adviser. We’ll let you know when we’ve found someone for you – and tell you a bit more about them. Then you can arrange your first chat. 

Download our sign up form at the bottom of the page.

We want to make sure a wellbeing adviser is right for you. If things are very serious, we can find you other help instead. 

Things you should know 

• Wellbeing advisers are free 
• Advisers are trained to work with young people 
• Advisers aren’t counsellors 

• You might have to wait to see an adviser 
• You can bring a parent or trusted adult 
• You can sign-up until November 2023, and see an adviser until January 2024 

If you don’t think a wellbeing adviser is right for you, there are other ways you can get support. 

I need urgent help 

Get information and support 

A wellbeing adviser is trained to work with young people. They can find help if your child is down or anxious – and make a plan with them. Then they’ll catch-up to see how things are going. 

Read more about how it works 

1. First two chats

Your child will tell their wellbeing adviser how they feel. Then they’ll set goals together and choose what help to try. This could be things like counselling, community groups, or health services.

2. Getting help

The wellbeing adviser will help get the support your child has chosen. They can get in touch with people and help with sign-up forms.

3. Catch-ups

Your child will tell their adviser how much they’d like to catch up. They’ll chat about what’s working. And if your child wants to try something else, the adviser will sort it out with them.

4. Moving on

When your child feels ready, they can stop seeing their adviser. The adviser will make sure they can manage their feelings. And they’ll tell your child where to get help if they need it. Our advisers are available until January 2024.

Your child can see an adviser if they’re aged 11-24 and live in: 

• Hammersmith, Fulham, Ealing and Hounslow 
• Newport 
• Coventry and Warwickshire 

Your child can choose from different catch-up times and talk: 

• On the phone 
• By video call 
• Face to face at your local Mind

• Wellbeing advisers are free 
• All advisers are enhanced DBS checked 
• All advisers have experience helping young people with their wellbeing 
• Advisers aren’t counsellors 
• There might be a wait to see an adviser 
• You can see an adviser with your child – if that’s what they want. Sign-up is until November 2023, and advisers can be seen until January 2024 

What your child says is confidential – unless they want you to know. But we have plans in place if we think they’re in danger. 

When your child signs up, they’ll be paired with an adviser. We’ll let them know when we’ve found someone for them – and tell them a bit more about their adviser. Then they can arrange their first chat. 

Download our sign up form at the bottom of the page.

It can be tricky talking to your child about their mental health. Try to find a time and place that suits you both. The time may never feel perfect, but it can help if you both feel calm and comfortable. This could mean talking in a quiet place, or it could mean doing an activity together. Consider showing them the information on our wellbeing advisers further up this page. 

Find advice on talking to your child  

If you or your child doesn’t think a wellbeing adviser is right for them, there’s more help out there. 

My child needs urgent help 

Get information and support 

A wellbeing adviser is trained to work with young people. They can find help if they are down or anxious – and make a plan with them. Then they’ll catch-up to see how things are going. 

Read more about how it works 

1. First two chats

The young person will tell their wellbeing adviser how they feel. Then they’ll set goals together and choose what help to try. This could be things like counselling, community groups, or health services.

2. Getting help

The wellbeing adviser will help get the support the young person has chosen. They can get in touch with people and help with sign-up forms.

3. Catch-ups

The young person will tell their adviser how much they’d like to catch up. They’ll chat about what’s working. And if they want to try something else, the adviser will sort it out with them.

4. Moving on

When the young person feels ready, they can stop seeing their adviser. The adviser will make sure they can manage their feelings. And they’ll tell them where to get help if they need it. Our advisers are available until January 2024.

If you think this is right for someone you know, you can share this webpage with them. Checking in with a young person about how they’re feeling can be tricky, but we’ve got some tips that might help.

The young person you know can see an adviser if they live in: 

• Hammersmith, Fulham, Ealing and Hounslow 
• Newport 
• Coventry and Warwickshire

Advisers offer different catch-up times and can talk: 

• On the phone 
• By video call 
• Face to face at a local Mind

• Wellbeing advisers are free 
• All advisers are enhanced DBS checked 
• All advisers have experience helping young people with their wellbeing 
• Advisers aren’t counsellors 
• There might be a wait to see an adviser 
• Sign-up is until November 2023, and advisers can be seen until January 2024 

We keep things confidential. An adviser will only tell someone if the person you know, or someone else, is in danger.

When the young person you know signs up, they’ll be paired with an adviser. We’ll let them know when we’ve found someone for them – and tell them a bit more about their adviser. Then they can arrange their first chat. 

Download our sign up form at the bottom of the page.

If a wellbeing adviser isn’t right for the person you know, there’s more help out there. 

They need urgent help 

Get information and support